Calls
Call Details
View transcripts, metrics, and events for individual calls.
Click any call in the logs to see its full details.
Header
The call detail header shows:
- Agent name and avatar
- Status badge — Active, Completed, or Failed
- Channel badge — Web, Phone, or Chat
- Caller phone — For phone calls, with copy button
- Duration — Total call length
- Start/End time — Exact timestamps
- Room ID — LiveKit room name, with copy button
- Transfer status — If the call was transferred
Recording
If call recording is enabled, an audio player appears below the header. Recordings are stored as stereo WAV files (user on left channel, bot on right channel).
Transcript Tab
Shows the full conversation in a chat-style layout:
- User messages — Left-aligned with gray background
- Agent messages — Right-aligned with colored background
- Timestamps — Shown for each message
Transcripts are saved when "Save Transcripts" is enabled in the agent's advanced settings.
Metrics Tab
Performance data for the call:
| Metric | Description |
|---|---|
| Turns | Total conversation exchanges |
| Interruptions | Times the user interrupted the agent |
| Average Latency | Mean response time |
| LLM TTFB | Time-to-first-byte from the language model |
| TTS TTFB | Time-to-first-byte from text-to-speech |
| Prompt Tokens | Total input tokens consumed |
| Completion Tokens | Total output tokens generated |
| TTS Characters | Characters synthesized to speech |
Events Tab
Raw event log showing every service interaction:
| Column | Description |
|---|---|
| Type | Event type (ttfb, processing, usage) |
| Service | Which service produced the event (STT, LLM, TTS) |
| Value | Numeric value (latency in seconds, token count, etc.) |
| Time | Exact timestamp |